Common Terms & Conditions Questions
Unverified withdrawals are automatically held for 48 hours. You'll receive an email asking for ID and address proof. Upload both through your dashboard to speed up clearance. Once verified, future withdrawals process without this step unless your account status changes.
We retain full transaction records for 24 months after each deposit or withdrawal. After 24 months, older transactions move to archive storage but remain retrievable for audits. You can download a statement of all transactions from your Account Settings anytime.
Yes. You can update your linked payment account in Wallet Settings. The new method takes effect on your next withdrawal request. Pending withdrawals to your old method complete first. No fees apply when you switch between DANA, OVO, GoPay and QRIS.
Accounts are suspended if we detect multiple failed verification attempts, repeated deposits followed by immediate withdrawals, or logins from unusual geographic locations in a short time. Suspension notices go to your email with steps to appeal. Most appeals resolve within 24 hours.
Yes, the same terms apply across all devices. Session logs, deposit holds, withdrawal verification and data retention work the same whether you play via our app, mobile browser or desktop. Your account is one wallet across all platforms.
Absolutely. Go to Account Settings, select Data Export, and choose your date range. We email you a complete CSV file with every deposit, withdrawal, table session and slot round within 3 business days. The file shows timestamps, amounts and payment method for every transaction.
If you report an unauthorized DANA, OVO, GoPay or QRIS deposit within 14 days, we investigate with the payment provider. Verified fraudulent charges are reversed and refunded to your original payment account. Disputed deposits made during normal play require proof of account compromise to qualify for reversal.
